adminResponsibilities for this position may include but are not limited to:
Handles first level calls and performs problem resolution for three “class of Trades” (NA Company Owned and Operated Stores, NA Franchise, and Canada Commission Agents). Support and resolve stores Back Office Systems issues related to hardware and software applications, assist store personnel with basic BOS PC issues.
Performs subject matter expert (SME) functions including resolution of Level 1 escalated calls and inbound call overflow.
Logs and tracks all calls using a call tracking tool, responsible for escalating calls as appropriate, and ensures eventual resolution of the incident.
Tracks incidents, documents problems and solutions, and records all activity and communications.
Guides Retailer or Store manager through troubleshooting processes quickly and efficiently to minimize sales disruption and to keep service station operational.
Provides training for procedural problems associated with the supported applications and related components.
Analyzes issues, establishes priorities, anticipates consequences, makes decisions and takes action with fine attention to detail.
Handles first level calls and performs problem resolution for three “class of Trades” (NA Company Owned and Operated Stores, NA Franchise, and Canada Commission Agents). Support and resolve stores Back Office Systems issues related to hardware and software applications, assist store personnel with basic BOS PC issues.
Performs subject matter expert (SME) functions including resolution of Level 1 escalated calls and inbound call overflow.
Logs and tracks all calls using a call tracking tool, responsible for escalating calls as appropriate, and ensures eventual resolution of the incident.
Tracks incidents, documents problems and solutions, and records all activity and communications.
Guides Retailer or Store manager through troubleshooting processes quickly and efficiently to minimize sales disruption and to keep service station operational.
Provides training for procedural problems associated with the supported applications and related components.
Analyzes issues, establishes priorities, anticipates consequences, makes decisions and takes action with fine attention to detail.
Budget: $12,500
Posted On: May 03, 2024 07:09 UTC
Category: Desktop Software Development
Skills:Customer Service, Network Administration, Technical Support, Microsoft Excel, Computer Network, Microsoft Windows, Customer Support, Data Entry, Computer Maintenance
Country: Philippines
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