UX/UI Audit of a telecoms app on Android and iOS, including payment processing and airtime sharing, including any touchpoints with surrounding web ecosystem.

Our UI/UX audit is expected to focus on some key customer journeys to help them improve user experience and utility of the app. Journeys such as:
Onboarding
Home page / Dashboard
Balance views
Recharge, with payment
from Bank
from Debit Card – this currently offers 50% bonus
from MoMo – this currently offers 100% bonus
Data Bundle Purchase, with payment (from Bank, debit card, MoMo, Airtime)
Discovering Personalised Offers & Promotions
Sharing Data & Airtime
Borrowing Airtime
Linking your accounts (including routers and other accounts) in the app
The Market Place
[Client] Play

Identifying and recommending solutions to pain points, comprehensively documented with screenshots and commentary for reference

Output should be in google slides format, in english

The audit should be structured as follows:

General Usability & Fundamentals
Visibility of system status
Natural Mapping
Control and Freedom
Consistency and Standards
Error Prevention
Recognition vs Recall
Flexibility and Efficiency
Aesthetics and Design
Error Recovery
Help & Documentation

Suggest 30% of budget

Workstream 2.

Design and build of UI/UX prototype to iterate or replace the existing app to drive towards;
• best practice
• radically improved customer experience
• smooth efficient customer journeys for common tasks

Our provider should suggest app user interface and user experience with a view to vastly improving the user experience and utility of the app, and significantly multiplying the penetration into our base, and retention of users.

This should focus on reducing friction, aligning to best practices in UX design, serving as a visual reference for future iterations of the app, and could be considered a guideline for [Client] to build upon.

Suggest 70% of budget

Budget: $5,000

Posted On: February 07, 2024 17:01 UTC
Category: Prototyping
Skills:Mobile UI Design, Functional Prototype, Prototyping, Mobile App Design, User Flow, Usability Testing, User Experience Design, User Interface Design, Journey Mapping, Interaction Design

Country: United Kingdom

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