We are a leading company, authorized resellers for cable/internet products, looking to transition to an in-house call center solution to better manage our high volume of inbound calls. Our operation currently generates several thousand phone calls daily, with 90% being inbound. We’re considering Asterisk as our platform of choice and are in search of a highly skilled developer and consultant who has experience with similar systems and is familiar with services like Ringba and Trackdrive. The ideal candidate will help us build, implement, and maintain our system, replacing our reliance on external solutions.

Project Scope:

Custom Development and Implementation: Craft a bespoke call center solution using Asterisk that supports at least 50 agents handling inbound calls. This system should integrate functionalities similar to Ringba and Trackdrive, providing robust call tracking, routing, and analytics capabilities.
Technical Consultation: Offer insights into the best practices for setting up a call center solution that meets our specific needs, including advice on system architecture, scalability, and cost efficiency.

Cost Management: Evaluate and advise on the costs per minute for calls, including recommendations for the most economical telephony resources.

Ongoing Support: Provide continuous support and maintenance services under a monthly retainer agreement to ensure high performance and reliability of the system.

Requirements:

Demonstrated experience in developing call center solutions with Asterisk, including integrations or functionalities that offer similar capabilities to Ringba and Trackdrive.
Strong understanding of call tracking, routing, and analytics tools.
Proven ability to work with stakeholders to define technical requirements and translate them into functional solutions.
Portfolio showcasing previous projects relevant to call center systems, specifically those that include features comparable to Ringba and Trackdrive functionalities.
Commitment to provide ongoing maintenance and support, with a preference for applicants open to a retainer-based collaboration for continuous improvement and troubleshooting.
Questions for Applicants:

Please share examples of call center or telephony projects you have worked on, particularly those involving Asterisk

Describe your approach to integrating call tracking and analytics features into a call center solution.

How do you ensure the scalability of a system designed to handle a high volume of inbound calls, with potential future expansion?

Outline the cost considerations for setting up and maintaining a call center using Asterisk. How do you propose to make the system cost-effective?

Provide an estimated timeline for the development and implementation of the project. How do you prioritize tasks within a project?

Discuss your preferred pricing model (hourly vs. fixed price) for the project and your rates for a monthly retainer for ongoing support.

Budget and Timeline:

We are open to negotiating both hourly and fixed-rate contracts for the project, as well as discussing monthly retainer fees for continuous support. Please include your pricing and timeline estimates in your proposal.

Note: We will only consider applicants who provide detailed examples of past projects that are directly relevant to our requirements, specifically those demonstrating experience with Asterisk-based solutions and functionalities akin to Ringba and Trackdrive. Proposals lacking this information will not receive a response.

We are eager to find a partner who can help us build a state-of-the-art, in-house call center solution. If you have the expertise we’re looking for, we invite you to submit a proposal outlining how you can contribute to our project’s success.

Posted On: February 07, 2024 21:25 UTC
Category: Full Stack Development
Skills:Web Application, Asterisk, VoIP, FreePBX, VoIP Administration, VoIP Software, API

Country: United States

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