I am writing to discuss the implementation of additional reporting features for our call center operations. Our current system, powered by Asterisk, effectively manages incoming calls, both direct dials to extensions and queue-based calls. We utilize a custom report that extracts data from the CDR table, and this setup meets our basic requirements.

However, we have identified a need for more detailed reports as requested by our customers. Specifically, we are looking to track IVR interactions, measure agent productivity, and monitor several other metrics that are crucial for our business operations. The specifics of these requirements are outlined in the attached document.

Please review the attached file and let me know the feasibility of integrating these additional reporting capabilities into our current system. Your timely response will be greatly appreciated as it will help us to meet our customer’s expectations and enhance our service quality.

Thank you for your attention to this matter.

Best regards,

Hourly Range: $30.00-$60.00

Posted On: March 03, 2024 19:20 UTC
Category: Scripting & Automation
Skills:Python, Asterisk, Call Center Management, Customer Service, VoIP

Country: Rwanda

click to apply