We are seeking to develop an advanced chatbot for a numerology business that specializes in providing personalized numerology reports and consultation services. The chatbot will serve as a virtual assistant on our website, designed to interact with users in a friendly and informative manner. It will guide users through our service offerings, manage transactions, schedule consultations, and deliver personalized reports directly via chat.

Objective:
The primary objective of this chatbot is to streamline the customer journey from initial engagement to post-purchase follow-up, ensuring a seamless, efficient, and enjoyable experience for users interested in exploring numerology.

Scope of Work:

The chatbot will be programmed to handle the following functionalities and scenarios:
1. Greeting and Introduction: Welcome users and introduce your services briefly.
2. Service Selection: Help users select the right numerology report or consultation service based on their needs.
3. Collecting User Data: Ask for and collect necessary information (e.g., name, date of birth).
4. Providing Report Summaries: Give brief overviews of what each report covers.
5. Handling Payments: Process transactions for purchases within the chat by sending payment link.
6. Scheduling Consultations: Allow users to book a time slot for personal consultations.
7. Answering FAQs: Respond to common questions about numerology, your services, or the order process.
8. Explaining Numerology Concepts: Offer insights into basic numerology principles for interested users.
9. Recommending Reports: Suggest specific reports based on the user’s questions or life areas they’re curious about.
10. Order Confirmation: Confirm report purchases and provide details on delivery.
11. Handling Refunds/Issues: Provide information on what users should do if they encounter a problem with their order.
12. Checking Report/Order Status: Enable users to inquire about the status of their order and automatically retrieve the information from the database.
13. Delivering PDF Link: Automatically send users the link to download their PDF report once it’s ready.
14. Collecting Feedback: Ask for user feedback on the report/consultation they received.
15. Providing Sample Reports: Offer a snippet or sample of a report for new users.
16. User Account Management: Help users update their information or view past orders.
17. Special Offers and Promotions: Inform users about current discounts or special deals.
18. Re-engagement Messages: Send follow-up messages to users who haven’t completed a purchase.

Posted On: February 13, 2024 14:12 UTC
Category: AI Chatbot Development
Skills:Chatbot Development, Machine Learning, Artificial Intelligence, Dialogflow API

Country: India

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