I need help from a Freshwork expert to deploy a ticketing system for efficient ticket management and Knowledge Base integration.

There are different sources of contact channels, eg. e-form, whatsapp, e-fax, landline phone handled by CS. The ticketing system will help them to assign tickets to the right department, with pre-defined SLA and escalation point.

Here is the details of project implementation:

1. Business unit setup: establishing and organizing business units (bu).​
2. User and role assignment: assigning users to their respective roles.​
3. Helpdesk ticket settings: configuring settings for the helpdesk ticket system.​
4. Establishment of ticket rules: setting up rules for ticket management.​
5. Integration of communication channels: incorporating various communication platforms.
6. Branding and user interface customization: tailoring the look and feel of the system to match our branding.​
7. Security measure implementation: putting in place necessary security protocols.​
8. Workflow automation configuration: automating routine tasks for efficiency.​
9. Service level agreement definition: setting up agreements that outline service standards.​
10. Enablement of reporting and analytics: implementing tools for data analysis and reporting.

Budget: $1,000

Posted On: August 02, 2024 07:21 UTC
Category: Full Stack Development
Skills:API Integration, JavaScript, HTML5, Responsive Design, CSS 3, Freshdesk, Cloud Architecture, Database

Country: Hong Kong

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