Company Overview:
Red Cup IT is a forward-thinking IT Managed Services Provider (MSP) and Managed Security Services Provider (MSSP) seeking an innovative IT Automation Engineer to join our dynamic team. As a key player in our organization, you will design and implement automation workflows to streamline our operations and enhance our service delivery.

Responsibilities:
1. **Develop Automation Workflows**:
• Create, maintain, and optimize automation workflows using tools like Rewst, Zapier, Make.com, Postman, and custom scripts written in Python.
• Utilize templating with Jinja to dynamically generate configuration files and scripts.

2. **API Integration and Webhooks**:
• Seamlessly integrate our core systems and platforms such as HaloPSA, Jira, NinjaRMM, IT Glue, Pax8, OpenAI, Azure AD, Okta, and more, leveraging REST APIs and webhooks.

3. **Tools and Platform Management**:
• Maintain and extend integrations with collaboration and communication platforms like Slack, Microsoft Graph, Google Workspace, and Apple MDM.

4. **Endpoint and Identity Management**:
• Work closely with the operations team to automate processes in Microsoft Endpoint Manager, Intune, SentinelOne, Threatlocker, and Beyond Identity.

5. **Security and Compliance Automation**:
• Develop automated solutions for real-time monitoring and compliance verification with tools like AWS and Drata.

6. **Documentation and Training**:
• Create comprehensive documentation for automation workflows and provide training to staff to ensure smooth adoption and troubleshooting.

7. **Continuous Improvement**:
• Continuously analyze the effectiveness of automation workflows, seeking ways to improve, streamline, and automate processes further.

Qualifications:
• Bachelor’s degree in Computer Science, IT, or a related field.
• 3+ years of experience with automation tools and scripting languages, particularly Python and Jinja.•
• Proficient in working with REST APIs, webhooks, and integration platforms like Zapier.
• Familiarity with the operational aspects and security protocols of cloud platforms like Azure AD, and AWS.
• Experience with MSP/MSSP operational platforms like HaloPSA, Jira, and NinjaRMM is a plus.
• Strong problem-solving skills, attention to detail, and ability to work both independently and in a collaborative team environment.

Posted On: June 28, 2024 20:07 UTC
Category: Scripting & Automation
Skills:Business Process Automation, Make.com, Node.js, jQuery, Python, Java, Automation, Automated Testing, Test Automation Framework, JavaScript

Country: United States

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