We are seeking a highly skilled and experienced Telephony Engineer to set up and integrate a comprehensive dialer system for our business operations. The system will primarily handle inbound calls, with the capability for outbound calling. The candidate will be responsible for setting up an Interactive Voice Response (IVR) system, ensuring efficient call routing to our agents, and integrating a Swedish inbound number. The ideal candidate will have a strong background in telephony systems, excellent problem-solving skills, and a customer-centric approach to system design.

Responsibilities:

Design and implement a robust dialer system capable of handling inbound and outbound calls.
Set up and configure IVR to provide a seamless and efficient experience for callers.
Ensure the system can support 4-10 active agents, with capabilities for scaling as needed.
Integrate a Swedish inbound number into the system.
Enable features such as call transfer, call queuing, and call recording.
Provide training and support to agents on using the dialer system effectively.
Ensure high reliability and quality of service for all telephony operations.
Key Qualifications:

Proven experience in telephony engineering, specifically with dialer systems.
Strong knowledge of IVR systems, call routing algorithms, and telephony infrastructure.
Experience integrating telephony systems with CRM platforms and databases.
Familiarity with regulatory requirements and best practices for telephony systems in Sweden.
Excellent problem-solving skills and attention to detail.
Strong communication skills and the ability to work collaboratively with a team.
Fluent in English, proficiency in Swedish is a plus.
Preferred Skills:

Experience with cloud-based telephony solutions like Twilio, RingCentral, or others.
Knowledge of programming languages such as Python, Java, or PHP for any necessary custom integration work.
Experience in setting up and managing VOIP systems.
Understanding of network infrastructure, including firewalls, routers, and SIP trunking.
How to Apply:
Please submit your resume, along with a cover letter explaining your relevant experience and why you would be a great fit for this role. Include any previous work examples or case studies that demonstrate your expertise in setting up and managing dialer systems.

Posted On: January 25, 2024 10:36 UTC
Category: Full Stack Development
Skills:Trans Continental Technologies Predictive Dialer

Country: Sweden

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